AI Powered Social Listening

Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening engine,

you can fully manage your online brand image.

KEY FEATURES
Real-time monitoring, Instant historical Data, Sentiment, Gender Analysis, PDF reports, Data exports, Social Reach, E-mail and Push Alerts and Anomalies detection
KEY USE-CASES
- Track consumer opinions on millions of online channels - Learn how your brand is perceived online - Control your online reputation and avoid social media crises - Engage your audience - Learn more about your current and potential customers - Improve your communication - Identify the right influencers - Discover emerging trends - Measure brand awareness and campaign effectiveness - Explore social selling and lead generation - Set data-driven benchmarks - Get in-depth market research - Track competitors - Find inspiration for content marketing

Integrate your social profiles within one online brand management tool. Engage in online discussions across all web channels.

KEY FEATURES
Social Accounts Integrations, Instant Response, Crisis Management, Customer Management, Automated Routing, Real-time Metrics and Reporting, Custom Roles and Permissions, Personalised Workflows and Approval Paths, Sales Funnel Management, Full Contact History, Custom implementations
KEY USE-CASES
- Integrate all online channels in one tool - Respond to all brand mentions instantly - Be present in discussions outside your own channels - Track contact history - Avoid social media crises - Engage in discussions about your brand and products - Control your brand image - Provide consistent customer experience - Reduce response time - Improve the efficiency of your customer support team - Manage your team working modes - Measure customer support effectiveness

Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.
KEY FEATURES
Multipurpose Chatbots, Omnichannel Voicebots, Advanced Conversational AI, On-premises and Cloud Solutions, Natural Language Understanding Engine, Natural Language Generation Engine, Support for Many Languages, Seamless Multi-channel Integrations, Self-improving System, Automated Issue Resolution, Redirecting to Human Agents, Intuitive Bot-Building Interface, AI Answer Suggestions and Industry-agnostic Solutions
KEY USE-CASES
- Provide omnichannel innovative support - Improve customer experience - Augment your customer service with AI - Boost customer support team effectiveness - Automate repetitive processes - Track all customer contact history - Reduce response time rates - Eliminate waiting time rates - Optimise customer service costs - Measure AI efficiency - Build your own dialogue flows - Develop your own support scenarios